Support

One channel for everything, including payments: the Telegram bot. Email works too.

Telegram bot

A payment that went wrong, a subscription that did not restore, a bug, a question: write to the bot. It is the fastest route, and we answer within a day.

Open @Vimary_Support

Problems with a payment?

Go to the Telegram bot first. Tell us what you bought, when, and what went wrong, and we will sort it out. Payments are processed by Apple, so a few things only Apple can do: refunds are requested on Apple’s «Report a problem» page, and the subscription itself is managed in your Apple ID settings.

Email

If Telegram is not for you, write to the address below. We answer within a day.

support@vimaryapp.com

What helps us help you

Your device and iOS version
The app language
What you did and what you expected to happen
For payments: which plan, and the date

Subscription and Apple

The subscription is sold and charged by Apple. You can see, change or cancel it in your Apple ID settings, and request a refund directly from Apple.